Back on the 27th October I told you about the trouble that I’d been having with [Pipex][]. Here’s a short update.
[pipex]: http://www.pipex.net
> **Sent:** 30 October 2006 16:31
> **From:** billing@dial.[pipex][].com
>
> Dear Mr P [redacted],
>
> Thank you for your reply.
>
> I can confirm that the credit of £35.19 for the security suite invoiced in error (on your new account) has been refunded back to your card today on 30.10.06. Please allow 3-5 working days for this to clear with your card issuer.
>
> I have arranged a pro-rata credit on your cancelled account for the period of paid subscription after your cancellation date. The total credit of £9.38 shall be refunded back to you within the next 28 days.
>
> Please accept our apologies for any confusion / inconveniences which may have been caused by this matter and if you have any further queries please do not hesitate to contact us.
>
> Kind Regards,
> JR
> Finance Team
I replied, of course.
> **Sent:** 30 October 2006 16:55
> **To:** billing@dial.[pipex][].com
>
> *Dear Mr P [redacted],*
> *Thank you for your reply.*
> *I can confirm that the credit of £35.19 for the security suite invoiced in error (on your new account) has been refunded back to your card today on 30.10.06. Please allow 3-5 working days for this to clear with your card issuer.*
>
> Thank you
>
> *I have arranged a pro-rata credit on your cancelled account for the period of paid subscription after your cancellation date. The total credit of £9.38 shall be refunded back to you within the next 28 days.*
>
> As I wrote in an email on Friday, I requested a cancellation date of 15th September, but for some reason it seems that the cancellation actually occurred a few weeks later, on 3rd October. I believe this to be an error on the part of someone at Pipex, and I feel that I am entitled to a refund from my requested cancellation date of 15th September.
>
> Regards,
> Pete