If you are lucky, an email from email@example.com arrives with the subject line “Migration Away Confirmation”. It contains a few paragraphs saying words to the effect of “We’re sorry you’re leaving, are you sure we can’t persuade you to change your mind?” It also contains a delicious MAC code, of the format ABCD0123456/EF78G. The email also contains a reminder that if you are still in the first 12 months of your contract then there will be a cancellation charge to pay. It would be extortion, if it weren’t for the fact that you agreed to it in the contract.
Sign up with your new ISP
This, hopefully, is the last contact that you will ever have with Pipex. All you need to do now is hop over to the website for your new supplier, enter in your details on their signup page, including this MAC code, and then choose a switchover date. It needs to be within the next 30 days, as MAC codes have an expiry date. Don’t worry about downtime – there shouldn’t be more than half an hour between the Pipex service terminating and the new service commencing.
Go to your new supplier’s web page and note down any changes to the settings that you will need for your router. You will also get an email from your new supplier with the new username and password. These will need to be entered into your router when the relevant time comes. You may find that there is an overlap, during which you can use both your old and new ISP, but it’s safest to assume that you won’t, so make sure that you have paper copies of everything that you might need.
Your new ISP should have an “Order Status” page, which you should follow on the changeover date, but the ultimate test will be to enter your new username and password into your router and try to connect.